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Skovholt, Karianne, Anette Grønning & Anne Kankaanranta (2014). »The Communicative Functions of Emoticons in Workplace E‐Mails: :‐)«. In: Journal of Computer-Mediated Communication , Nr. 19/4. S. 780–797.
ISSN: 10836101
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Abstract: CMC research presents emoticons as visual representations of writers’ emotions. We argue that theemoticons in authentic workplace e-mails do not primarily indicate writers’ emotions. Rather, theyprovide information about how an utterance is supposed to be interpreted. We show that emoticonsfunction as contextualization cues, which serve to organize interpersonal relations in writteninteraction. They serve 3 communicative functions. First, when following signatures, emoticonsfunction as markers of a positive attitude. Second, when following utterances that are intended tobe interpreted as humorous, they are joke/irony markers. Third, they are hedges: when followingexpressive speech acts (such as thanks, greetings, etc.) they function as strengtheners and whenfollowing directives (such as requests, corrections, etc.) they function as softeners.gr
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